Over 300,000 UK businesses have a home on eBay – connecting to a community of 183 million buyers and sellers in 190 markets all across the world. Our ambition is to make the UK a global centre of excellence in e-commerce and digital trade – no longer a ‘nation of shopkeepers’, but a nation of digital traders and entrepreneurs.

We believe technology allows anyone to create for themselves their own economic opportunity – that’s what we try to enable. At this moment, understanding that opportunity for us as a nation and helping the brilliant dynamic and entrepreneurial small businesses that are the powerhouse of the UK economy to succeed has never been more important.

That’s why we have launched our Online Small Business Survey – a unique view from the UK’s small online retailers on the health of their businesses and the support they need to survive and thrive online. In this edition, we present the view from Britain’s online retailers on the impact of an unprecedented period of challenge on their business, and how we build back better.

Rob Hattrell SVP, Head of eBay Europe